What is your Return & Refund policy?
AHGrocer will happily refund your purchase or replace any products which falls below the high standard you expect.
This policy does not apply to :
a) Frozen and chilled food
b) Fresh Produce
c) Perishable and/or semi-perishable goods
d) Clearance products
e) Bulk items
f) Expired products while they expired in customer’s possession after purchase
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via email firstname.lastname@example.org. In some cases, AH Grocer may request for photographic proof and/or additional information to properly investigate the issue with your Order. Once we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
You can return any item(s) that you are not completely happy with, within 1 day (excluding Sunday) of receiving your item ordered from our online store. All items must be returned to us unused, undamaged, unsoiled, unwashed, unaltered and unworn. All items must be returned in their original condition including the original packaging, price tags and labels.
When do I receive my refund once I have returned the item?
The return process may take up to 7 business days from receiving your item. An email will be sent to you once your store credit has been approved. Please be informed that our customer service team will contact you for any additional information if necessary. Refunds may take longer than 7 business days if there is a delay in your reply.